
Key Takeaways
After President Trump imposed tariffs as high as 145% on goods from China, U.S. businesses have been scrambling for ways to lower import costs. Some are trying to reclassify products. Others are restructuring supply chains. A few are even exploring whether adding pockets to apparel or relabeling goods as a different category changes their tariff exposure — a practice known as tariff engineering.
Here's the honest answer: you cannot avoid paying U.S. import tariffs upfront. They're due at the border, and the legal exposure from misclassification or evasion far outweighs any short-term savings.
But there's a different question worth asking — not how to avoid tariffs, but how to get them refunded. And the answer to that question is where most businesses are leaving serious money on the table.
Tariff engineering — altering a product's design or Harmonized Tariff Schedule (HTS) classification to qualify for a lower duty rate — is sometimes legal, but it's complex, risky, and highly fact-specific. Get it wrong and you're looking at penalties, back duties, and audit exposure. It also doesn't work retroactively. You can't reclassify last year's imports to recover what you already paid.
Duty drawback is different. It's a long-standing U.S. government program, codified in 19 U.S.C. § 1313, that refunds up to 99% of customs duties paid on imported goods — when those goods are subsequently exported, used in manufacturing for export, or destroyed. It's not a loophole. It's a deliberate policy tool Congress created to keep U.S. exporters competitive.
The problem? An estimated ~$15 billion in eligible refunds go unclaimed every year because most businesses either don't know they qualify or find the filing process too painful to pursue.
The eligibility rules are broader than most people expect. If your business imports goods and any of the following applies, you may have a significant refund sitting unclaimed:
The key principle is straightforward: if imported goods don't ultimately stay in the U.S. economy, the government generally shouldn't keep the full tariff revenue. Drawback is the mechanism to get it back.
U.S. Customs and Border Protection (CBP) recognizes three main drawback types under 19 U.S.C. § 1313. Understanding which applies to your operation is the first step to estimating your refund.
This applies when imported goods are used as inputs in a U.S. manufacturing or assembly process, and the resulting finished product is exported. The HTS code of the finished good doesn't need to match the imported component — you're recovering duties on the input, not the output.
One critical provision to understand here is substitution drawback, introduced under the Trade Facilitation and Trade Enforcement Act (TFTEA). Instead of proving that the exact imported goods went into the exported product, you can use commercially interchangeable merchandise. This dramatically expands who qualifies and how much is recoverable.
This covers imported goods that are exported in the same condition as imported, without being used in the U.S. No manufacturing required. If you're a distributor or retailer rebalancing inventory across borders, this is likely the relevant type for you.
This applies to imported goods that don't conform to specifications, were shipped without consent, or otherwise fail to meet contract terms. For businesses dealing with defective imports or high-volume e-commerce returns, this is often an overlooked but meaningful source of recovery.
The stumbling block isn't awareness of the program. Increasingly, it's the process.
As one customs broker noted in a trade forum, "The hurdle wasn't physically calculating the drawback, but getting the paperwork." And another trade compliance professional observed that "the majority of drawback programs fail because of lack of internal processes due to poor understanding."
That matches what we see constantly. The data for a single claim lives across commercial invoices, bills of lading (BOLs), entry summaries (CBP Form 7501), and export documentation — scattered across PDFs, CSV exports, and ERP systems in different formats. Then comes the matching: pairing every relevant import record to the corresponding export record, line by line, to find the legally compliant combination that recovers the most money.
Done manually, this takes 9–12 months. Most traditional providers still rely on legacy desktop software — some of it over 20 years old — and offshore data entry teams to do this work.
The results are slow and often suboptimal, because no human team can evaluate every possible import-export matching combination across millions of records.
That's the core of why so much eligible refund money goes unclaimed. It's not that companies don't deserve it — it's that the traditional process made it too painful to pursue, especially for businesses that weren't already running a dedicated drawback program.

The math has started to change. AI-powered document parsing now handles the messy, unstructured paperwork automatically. Algorithmic optimization computes all possible import-export matching combinations — the kind of combinatorial math that's genuinely impossible to do well in a spreadsheet — to find the permutation that maximizes the legal refund. What used to take nearly a year now takes weeks.
If you've never filed a drawback claim — or abandoned one because the process looked too painful — here's a practical starting point.
You can't avoid tariffs. But you can recover up to 99% of them on eligible goods — and in 2026, the process no longer has to take a year or require a dedicated compliance team.
That's exactly what we built Zollback to do. Our platform ingests your trade documents in any format — PDFs, CSVs, ERP exports — and uses AI to parse and structure everything automatically. Our optimization algorithms then evaluate all possible import-export combinations to find the matching permutation that maximizes your legal refund. In head-to-head comparisons, our platform has recovered 15–20% more than traditional providers. Claims that traditionally took 9–12 months are completed in 10–15 working days.
Every claim is reviewed by our in-house licensed customs brokers before submission, and filed directly with CBP via our certified ABI software. There are no upfront fees — our pricing is performance-based and tiered, meaning we only get paid when your refund hits your account.
If your company imports goods and exports, manufactures for export, or destroys imported merchandise, there's a good chance you have unclaimed refunds. A free eligibility assessment takes 30 minutes and will show you what you could realistically recover — no commitment required.

Duty drawback is a U.S. government program that refunds up to 99% of customs duties paid on imported goods that are later exported or destroyed. It's a legal mechanism designed to help U.S. exporters remain competitive by not taxing goods that ultimately do not enter the U.S. economy.
Any U.S. company that imports goods and then exports them, uses them in manufacturing for export, or destroys them may be eligible for duty drawback. This commonly includes manufacturers, distributors, retailers, and e-commerce businesses that handle returned or unsold inventory.
An estimated $15 billion in refunds go unclaimed annually because the traditional filing process is extremely complex and document-intensive. Manually matching thousands of import and export records can take 9–12 months, making the process too slow and painful for many companies to pursue.
We use artificial intelligence (AI) to automate the entire drawback process, from data extraction to claim filing. Our platform automatically parses trade documents, and our algorithms analyze all possible import-export matches to maximize your refund. This reduces the recovery timeline from months to just 10-15 business days.
Key documents required for a duty drawback claim typically include commercial invoices, bills of lading (BOLs), U.S. Customs and Border Protection (CBP) entry summaries (Form 7501), and proof of export or destruction. Our platform can ingest these documents in various formats, such as PDFs or CSVs.
Under current regulations, you generally have five years from the date of importation to file a drawback claim. The export or destruction of the goods must also typically occur within that same five-year period. It is crucial to act before these statutory deadlines expire to avoid losing your right to a refund. A free eligibility assessment can help confirm your lookback window.
We operate on a performance-only basis, so there are no upfront fees or software costs. Our pricing is a tiered percentage of the refund we successfully recover for you. This means we only get paid after the refund from U.S. Customs and Border Protection (CBP) is in your bank account.