Question 1

What claim stages does Zollback's tracking dashboard show?

Accepted Answer

Zollback tracks every stage of the duty drawback claim lifecycle: pending, filed, under CBP review, approved, and payment received. Each claim displays its current stage in real time, so finance and compliance teams can see exactly where every claim stands without contacting a broker or waiting for a periodic update. The dashboard covers all claims simultaneously, making it practical for companies managing ongoing drawback programs with multiple filings at different stages.

Question 2

Can I track expected refund amounts before payment is received?

Accepted Answer

Yes. Zollback displays expected refund amounts for every claim based on the optimization engine's calculations, alongside actual amounts once payment is received. This allows your finance team to include expected duty recoveries in cash flow forecasts and financial reports rather than treating the refund as an unknown. Expected versus actual comparisons are available per claim and across your full program.

Question 3

How does Zollback alert me when CBP responds to a claim?

Accepted Answer

Zollback sends email and webhook alerts whenever a claim status changes — including CBP approvals, requests for additional information, and rejections. You do not need to log in periodically to check for updates. Alerts are configurable so the right team members are notified for the right event types, ensuring no CBP response goes unaddressed.

Question 4

How does Zollback's tracking compare to what traditional providers offer?

Accepted Answer

Traditional drawback providers typically offer no real-time visibility. Companies hand over their trade data and receive little to no status updates until a refund check arrives, often 9 to 12 months later. Zollback's dashboard provides continuous, real-time duty drawback claim tracking across every stage — with audit trails, CBP response monitoring, and exportable reports — replacing an opaque, months-long process with full operational transparency.

Question 5

Can customs brokers use Zollback to track multiple client programs?

Accepted Answer

Yes. Zollback's partner portal allows customs brokers to track claims and refund status across multiple client drawback programs from a single interface. Role-based permissions mean each stakeholder sees the view appropriate to their function. Brokers can monitor filing status, CBP responses, and refund amounts for all clients without switching between disconnected systems or relying on manual status updates.

Duty Drawback Claim Tracking with Real-Time Visibility

Full Lifecycle Visibility Into Every Claim

Full Lifecycle Visibility Into Every Claim

Track Every Claim Stage in Real Time

Expected vs. Actual Refund Amounts

Monitor CBP Approvals and Rejections

Full Document Audit Trail Per Claim

Role-Based Access for Every Team

See Your Claims in Real Time

Claim Tracking Questions Answered