Question 1

How is Zollback different from traditional duty drawback software?

Accepted Answer

Most traditional duty drawback software — including widely used desktop applications built on decades-old architecture — records import and export data but does not optimize how records are matched. Providers using those tools rely on manual Excel workflows that take 9–12 months per engagement and routinely leave recoverable money on the table. Zollback's platform uses AI to parse documents automatically and runs proprietary optimization algorithms that evaluate every possible import-export matching combination, recovering 15–20% more in refunds in 10–15 working days.

Question 2

What types of duty drawback does Zollback's software support?

Accepted Answer

Zollback supports all major drawback types under U.S. Customs regulations: manufacturing drawback (goods used to produce exported products), unused merchandise drawback (goods imported and subsequently exported without modification), and rejected merchandise drawback (goods returned due to defects or non-conformance). The platform automatically screens your trade data for eligibility across all three categories, ensuring no recoverable duty type is overlooked.

Question 3

Do I need a customs broker if I use Zollback's software?

Accepted Answer

No. Zollback is both a technology platform and a licensed customs brokerage. In-house licensed customs brokers review every claim before it is electronically filed with CBP via certified ABI software. You get the automation benefits of modern software and the compliance assurance of expert human review — without separately sourcing or managing a customs broker. This vertically integrated model also means no third-party filing delays.

Question 4

What document formats does the AI parser accept?

Accepted Answer

Zollback accepts trade documents in PDF, CSV, and ERP export formats, including bills of lading, commercial invoices, and customs declarations. The AI extraction layer uses large language models to parse and structure unstructured data automatically, regardless of formatting inconsistencies across document sources. For companies using enterprise ERP systems such as SAP, Oracle, or NetSuite, Zollback also provides API-based integration for automated data ingestion.

Question 5

Is Zollback duty drawback software suitable for small and mid-sized businesses?

Accepted Answer

Yes. Traditional drawback providers have historically focused on large enterprise clients because manual processing methods made smaller engagements unprofitable. Zollback's automation lowers the cost-to-serve significantly, making it the first duty drawback software built to profitably serve companies across the full revenue spectrum. A free eligibility assessment is available to help smaller importers understand their refund potential before committing. Pricing is performance-based — no upfront fees, and you only pay when a refund is recovered.

Duty Drawback Software That Maximizes Your Refund

Automate Every Step of Duty Drawback Recovery

Automate Every Step of Duty Drawback Recovery

Parse Any Trade Document Automatically

Algorithms That Find Every Eligible Dollar

Automated Screening Across All Drawback Types

Direct Electronic Filing With CBP

Ongoing Monitoring Turns Drawback Into Cash Flow

See How Much You Could Recover

Duty Drawback Software Questions Answered