DHL Duty Drawback Alternative Recover 15–20% More in Refunds

DHL offers duty drawback as an add-on to its logistics services, relying on manual matching workflows and legacy processes. Zollback is purpose-built for drawback — using proprietary algorithms to evaluate all possible import-export combinations, recovering 15–20% more than manual methods in head-to-head comparisons. Zollback also processes claims in 10–15 working days versus the 9–12 month industry standard, and operates on performance-based pricing with no upfront fees.

Zollback supports all major drawback types: manufacturing drawback (raw materials imported and used to produce goods for export), unused merchandise drawback (imported goods re-exported in the same condition), rejected merchandise drawback (defective or non-conforming imports returned to the supplier), and destroyed goods drawback. An automated eligibility assessment determines which types apply to your specific trade activity before any commitment is made.

Zollback processes claims end-to-end in 10–15 working days — compared to the 9–12 month standard at most legacy providers, including large logistics-based drawback services. This compression is possible because AI handles document parsing and algorithmic optimization automates the matching process that would otherwise require months of manual work.

No. Zollback operates on performance-based pricing — the company takes a percentage of the refund recovered. You only pay when cash is deposited into your account. There are no setup fees, retainers, or minimum commitments. This model aligns Zollback's incentives entirely with maximizing your refund.

Zollback is both. It is a vertically integrated AI technology platform and a licensed customs brokerage with direct filing authority via certified ABI (Automated Broker Interface) software. In-house licensed customs brokers review every claim before submission to ensure regulatory compliance and audit readiness — something software-only alternatives cannot provide.

Duty drawback claims typically require import entry summaries, bills of lading, commercial invoices, and proof of export or destruction. Zollback's AI ingests these in any format — PDF, CSV, or direct ERP export — and structures the data automatically. You do not need to reformat or manually enter information from existing trade documents.